Customer Service Success: Take Your Skills to the Next Level

Excel at customer relationship management | Improve your soft skills | Create positive experiences to wow your customers

Requirements

Have access to a consistent internet connection

No prior experience in customer service required

Description

Great customer skills training is the key to success.

With the right customer service skills, you have the power to create positive customer service experiences, build customer loyalty, boost your reputation, and advance your career. Do you want to learn how to provide exceptional customer service to impress your customers?

When you listen and understand your customers' needs and communicate effectively, you can make decisions that benefit your customers and improve your company’s performance.

That's why we created this customer service skills training for anyone who wants to learn how to provide world-class customer service skills! Whether you are a customer-facing professional, business owner, or team manager, this introductory customer service course will help you get started!

This customer service course is for you if you wish to:

Learn best customer service practices that are practical and easy to implement

Create memorable experiences for your customers

Improve your customer relationship management skills

Stand out from competitors by providing top-notch customer care

Learn in-demand customer service and soft skills that will last a lifetime

Exceeding your customers’s expectations can help deliver a long-term increase in revenue, customer satistfactoin, and your career success.

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Customer service training doesn't have to be boring!

This customer service course includes video lectures, downloadable resources, real company examples,  course notes, and interviews with industry professionals. All of these resources are designed to help you apply what you learn and succeed!

In this customer service skills training, you will cover:

Customer service fundamentals

Essential skills in customer service

Building rapport in customer service

Managing customer expectations

Effective listening skills

Dealing with upset customers

Self-care in customer service

Responding to positive and negative reviews on social media

Memorable ways to "wow" your customers

FAQs and advice

Interviews with industry professionals

And much much more!

By the end of the course, you will:

Feel confident building rapport with customers

Use the power of words, first impressions, and body language to influence how they feel about interacting with you

Learn how to effectively listen to customer inquiries

Feel confident in communicating online, in person, and over the phone

Become more productive, focused and resilient when dealing with upset customers

Turn negative situations into positive experiences

Gain practical skills to tackle challenging situations

Learn how you can improve your company’s reputation, and as a result, your customers’ experience

Wow your customers and impress your employers

Your Instructor:

Viktoriya Maya works as the Director of Marketing at Corporate Finance Institute, a leading global provider of online finance education. She is in charge of managing both the marketing and customer service departments to ensure the organization offers top-notch education and student support. By serving over a million of customers and managing a busy team of customer support professionals, she gained hands-on experience and valuable skills that helped her succeed in her role and grow her career.

If you are ready to upgrade your customer service skills, grow your career, and make a difference in people’s lives, enroll now to get started!

Who this course is for:

Individuals working in customer-facing roles

Freelancers and business owners who want to impress their customers and stand out from competitors

Managers looking to provide training and improve the performance of their customer support team

Organizations that want to raise the bar and take their customer support to its next level of excellence

Customer Service Success: Take Your Skills to the Next Level